Contact Pearson Support. Pearson Support is available to assist you on the phone, through email, or with online chat. Email services are available 24 hours a day, 7 days a week. Chat services are available Monday through Thursday (8am - 12 midnight) and Friday (8am - 10pm).
Customer Service Customer ServiceCustomer Service.Ordering InformationOrdering OnlineOrdering online from Pearson Education is quick, simple, and secure. When you find an item you'd like to add to your order, simply click the 'add to cart' button. If a buy button does not appear on a product because it has not yet been published, it will be available to order within 30 days of the expected due in stock date.
You always have the option of removing any item?or changing the quantity?before checking out. For payment, we accept Visa, MasterCard, and American Express cards.Shipping InformationBusiness DaysPearson Education and UPS follow a business day calendar. We do not ship on Saturday, Sunday, or holidays.Shipping MethodsThe chart below describes your shipping options.
You will be notified via email once your order ships. At this time you will be provided with a tracking number so you may trace your order with the carrier.ShippingCarrierRestrictionsProcessing TimeShipping TimeExpect Delivery In.CostStandardUPSU.S. Only.1-2 business days.2-3 business days (Alaska and Hawaii may take longer)3-5 business daysFREE!ExpeditedUPSU.S. Only.1 business day.1-2 business days (Alaska and Hawaii may take longer)2-3 business days$9.95 USD first book / $4.95 USD each additional bookInternational PriorityUPS Priority InternationalInternational Customers, Including Puerto Rico and Guam1-2 business days.5-7 business days6-9 business daysVaries by country (see below).If the item you are purchasing requires assembly or printing time please add the time listed on the product to the processing time listed above.International shipping rates vary based on the destination country. To determine rates, please add the item(s) you would like to purchase to your shopping cart and proceed to checkout. Step one of the checkout process will ask for your shipping address, once you have filled this information in and hit 'continue' your shipping charge will be displayed.
You may still choose not to place your order at this time by simply closing out of the shopping cart. No credit card information is required to view shipping information.Shipping Stipulations and Restrictions.
International Shipping: Import Duties & TaxesIf your order is shipping internationally (outside the U.S.) it may be subject to import duties and taxes, which are levied once the package reaches the destination country. Pearson Education has no control over these charges and cannot estimate wha they will be. Any charge that might be incurred is the customer's responsibility. For further information, please contact your local customs office. P.O. BoxesPlease note that we are unable to ship to P.O. Boxes.
Standard ShippingOrders placed prior to 7 PM ET Monday-Friday shipping via standard shipping should ship the next business day. Orders placed after 7 PM ET should ship in 2 business days. Order placed after 7 PM ET on Friday should ship on Tuesday.
Expedited ShippingOrders placed prior to 11:30 AM ET Monday - Friday shipping via expedited shipping should ship the same day. Orders placed after 11:30 AM ET should ship the next business day. Orders placed after 11:30 AM ET on Friday should ship on Monday.Backordered ProductsWe will notify you if one of your selections is on backorder, and retain this backorder for out of stock products for 30 days. If the product is not back in stock after this period, we will notify you so that you may make another selection. If the product is back in stock within 30 days, we will fulfill the original order. Note that if some of your order of multiple products is out of stock, the in stock items will be shipped right away.You may cancel a backordered product by simply e-mailing your request to:. Please be sure to include your order number with your request.BillingAlong with your shipment, you will receive an invoice documenting product charges, applicable sales tax, and shipping charges.
Your invoice will state that you have prepaid your order by credit card.
Email address and password. You may update your testing account email address and password at any time on this website.
Note that your email address and password for your testing account on this site are separate from those used in your TEAL account. You must update your TEAL account in addition to your testing account if you want to update your email address and/or password in both systems.All other personal information. Changes to all other personal information, including your name, date of birth, and mailing address, must be made in your TEAL account. Learn more about.
Email:Ph:(413) 256-2889(866) 565-4872Available 8:00 a.m.–7:00 p.m. Central time, Mon–Fri, excluding holidaysLive Chat:Mail:edTPA ProgramEvaluation SystemsPearsonP.O. Box 660Amherst, MA 01004Submit Materials:Correcting or Updating Your Personal InformationEmail address and password.
You may update your testing account email address and password at any time through your account on this website. Note that your email address and password for your testing account on this site are separate from those used in your TEAL account. You must update your TEAL account in addition to your testing account if you want to update your email address and/or password in both systems.All other personal information. Changes to all other personal information, including your name, date of birth, and mailing address, must be made in your TEAL account. Learn more about correcting or updating your TEA educator profile.Need help after hours?. Chalk & WireContact: Chalk & WireEmail:Ph: (866) 949-6800 ext.
Email Communication FormUse the contact form below for general inquiries regarding testing, registration, and scoring. Please note the contents of an email, which includes any attachments you may send, are not encrypted. Do not send any sensitive information via email.
This includes but is not limited to personally identifiable information, such as a Social Security number or date of birth; any credit card details; and health related information. If you need to submit documentation containing such information please review the Contact Us page on our program website for alternate submission methods.Please allow 2–3 business days for a response.